Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay, Zip, and Humm.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days depending on your location.
Do you offer a warranty on your jewelry and watches?
Yes, all our products come with a standard manufacturer's warranty. We also offer a 12-month guarantee on all professional repairs carried out by our master jewelers.
What is your return and exchange policy?
We offer a 30-day change-of-mind policy for a refund or exchange, provided the item is in original condition and accompanied by the receipt. Please note that custom-made or engraved items are non-refundable.
How do I find my correct ring size?
You can use our online size guide located on each product page, or visit any Wallace Bishop boutique for a professional fitting by our expert staff.
Can I click and collect my order?
Yes, we offer a complimentary Click & Collect service. Simply select your preferred boutique at checkout and we will notify you when your order is ready for pickup.