Returns & Exchanges
At Wallace Bishop, we want you to cherish your jewelry for a lifetime, which is why we offer a 30-day return policy for items in original condition. Whether you require a different size or a full refund, our seamless process ensures your satisfaction is our highest priority.
Initiate Your Request
Log into your account or visit our online returns portal to select the items you wish to return and receive a unique Return Authorization number.
Secure Packaging
Place your jewelry in its original Wallace Bishop presentation box and secure it within a padded shipping mailer along with all diamond certificates or warranty cards.
Ship to Boutique
Affix the provided prepaid shipping label to your package and drop it off at any authorized postal location, ensuring you keep a copy of the tracking receipt.
Quality Assessment & Refund
Once our master jewelers inspect the item to verify its condition, we will process your refund or exchange to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing